• Effective Date: October 20, 2025

Last Updated: October 20, 2025

The Twisted U (“we”, “our”, or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (the “Policy”). This Policy describes how we collect, use, share, and protect your personal information, what choices you have relating to your personal information, and how you can contact us. 

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This Privacy Policy applies to the online and offline practices regarding the processing of personal information of customers and visitors carried out by The Twisted U as the data controller, including on https://thetwistedu.com and twisted.com and other related websites that we have linked to this Privacy Policy, and any software programs that we utilize in our physical locations (collectively “Websites”). Processing by other affiliated entities or third parties may be governed by separate privacy policies, and we recommend that you review the privacy policies of those websites.

Intended For Users in the United States

The Twisted U operates in accordance with the laws of the U.S. When you access our Websites from outside the U.S., we may transfer the personal information that we collect from you to a location outside of your jurisdiction, including to the U.S. The data protection laws in these jurisdictions may not provide you with the same protections as those of your jurisdiction. By using this Site, you acknowledge that these laws may provide a different standard of protection and you consent to the transfer of your personal data to other jurisdictions, including the U.S.

Accessibility

Persons with disabilities may obtain this privacy notice in alternative format upon request by contacting us at thetwistedu@gmail.com.

Applicable Law

This Policy is governed by the laws of the State of Ohio, without regard to its conflict of laws principles. Jurisdiction for any claims arising under or out of this Policy shall lie exclusively with the state and federal courts within the State of Ohio. If any provision of this Policy is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision will be eliminated or limited to the minimum extent such that the remaining provisions of these terms will continue in full force and effect and in the manner most favorable to The Twisted U.  

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This Privacy Policy applies to the Twisted U’s subsidiaries, affiliates, and other entities controlled by The Twisted U.

This Privacy Policy applies only when The Twisted U is collecting or otherwise processing personal information for The Twisted U.’s purposes (i.e., when The Twisted U—either alone or in common with other entities—is a controller and therefore determines the purposes for which and the manner in which any personal information is processed). 

Certain jurisdictions may prohibit or limit the collection, use or sharing of specific categories of personal information; accordingly, this Privacy Policy describing our practices may be limited by those laws and/or further clarified in any country-specific appendices applicable to you. When in conflict with this Privacy Policy, those laws and country-specific appendices control.

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For purposes of this Privacy Policy, personal information is any information about a specific individual or that identifies or may identify a specific individual. In other words, it is any piece of information than can be linked to you. Certain jurisdictions may prohibit or limit the collection of specific categories of personal information. Subject to local law and any attached appendices, examples of personal information we may collect and the purpose for which it may be used include, but are not limited to:

Individual Identifiers & Demographic Information

§ Examples – A real name, company name alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, address, telephone number, account name, credit card information, and your areas of interest or other similar identifiers. 

§ Processing Purpose(s) – Delivering products/services, responding to inquiries, compiling details of user engagement, sending marketing materials (including offers and other information we feel may be of interest to you), and administration of contests and surveys.

Commercial Information

• Examples – Records of personal property, and products or services requested.
• Processing Purposes – Delivering products/services, responding to inquiries compiling details of user engagement, sending marketing materials (including offers and other information we feel may be of interest to you), and administration of contests and surveys.

Internet or Network Activity

• Examples – Browsing history, type of browser you are using, search history, terms you enter into the search functions of our Websites, information on a Consumer’s interaction with a website, application, or advertisement, and the websites you visit immediately before and immediately after you visit our Websites. 
• Processing Purposes – To evaluate consumer trends and usage related to our Websites and allows us to improve our Website content and offerings accordingly, and sending marketing materials (including offers and other information we feel may be of interest to you).

Information Not Included

• Publicly Available Information – “Publicly available” information means information in any form that is generally accessible, without restriction, to the public.
• Deidentified or Aggregate Information – “Deidentified Information” means information that cannot reasonably identify, relate to, describe, be capable of being associated with, or be linked, directly or indirectly, to a particular individual. “Aggregate Information” means information that relates to a group or category of individuals, from which individual identities have been removed, that is not linked or reasonably linkable to any individual or household, including via a device.
• Excluded Information – Certain laws require separate privacy notices or are exempt from general personal information privacy policy disclosure requirements. Such laws include health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) or clinical trial data; and data covered under the Fair Credit Reporting Act (FCRA).

Where Information Is Obtained

The above information is obtained from several categories of sources including:

• Personal Information Voluntarily Shared – For example, this may include, but is not limited to, information that a customer or business voluntarily shares with us for business purposes or to facilitate service. 
• Automatically Collected Personal Information – Information may be collected through our Websites. We may collect some personal information automatically using cookies or other online tracking technologies as described below in this Privacy Policy. We may use third-party companies to help us tailor Website content to users or to serve ads or messages on our behalf. These companies may employ cookies and web beacons to measure advertising or messaging effectiveness (such as which web pages are visited, which messages are responded to, or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked (by them) to any personal information collected by us.
• Personal Information Obtained From Third Parties – The Twisted U. may obtain or receive personal information about you from other third party sources. For example, we may receive personal information from our business partners or other third party companies. We may merge or combine such personal information with the personal information we collect from you directly or automatically.

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We may disclose aggregated information about our users without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.

With your consent, we may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of The Twisted U, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

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We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this Policy or disclosed to you at the time of collection, unless otherwise required or permitted by law. For example, we keep your marketing information for 5 years until we aggregate it together, but we may keep your consumer services data longer to comply with our legal, tax, accounting and recordkeeping obligations, administer applicable returns and warranty programs, and for research, development and safety purposes, as well as an additional period of time as necessary to protect, defend or establish our rights, defend against potential claims or comply with legal obligations. 

We use a variety of technical, administrative, and organizational security measures, including encryption and authentication tools in certain circumstances, that are intended to protect your personal information. Please be aware that despite our efforts, no data security measures can guarantee security. You can help keep your data safe by taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

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Our Site is not intended for children under the age of 18. We do not knowingly collect personal information on individuals under the age of 18. IF YOU ARE UNDER 18, DO NOT USE OR PROVIDE ANY INFORMATION ON THIS SITE OR THROUGH ANY OF ITS FEATURES, REGISTER WITH THE SITE, MAKE ANY PURCHASES THROUGH THE SITE, OR PROVIDE ANY INFORMATION ABOUT YOURSELF TO US, INCLUDING YOUR NAME, ADDRESS, TELEPHONE NUMBER, EMAIL ADDRESS, OR ANY SCREEN NAME OR USERNAME YOU MAY USE. If you believe personal information was provided to us by someone under 18, please contact us immediately at thetwistedu@gmail.com. 

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You may have certain rights identified below under applicable laws of where you reside with respect to your personal information. We have full discretion in choosing to voluntarily provide you with some or all of those rights regardless of the state in which you reside. Please refer to State-Specific Information below to determine the rights you have in the state you reside.

Depending upon the applicable law, access to your rights may be denied, such as: (a) when denial is required or permitted by law; (b) when granting access would have a negative impact on another's privacy; or (c) to protect our rights and properties.

Possible Privacy Rights

• Right To Know and Access Your Personal Information – You may have the right to know what personal information we collect about you, including the categories of personal information, the sources from and purposes for which we collect it, and the types of recipients we disclose it to, and to request a copy of the specific pieces of personal information that we maintain about you.
• Right To Correct Your Personal Information – You may have the right to correct inaccurate personal information that we maintain about you.
• Right To Delete Your Personal Information – You may request the deletion of their personal information that we have collected about you, subject to certain exceptions.
• Right To Opt Out of “Sales” or “Sharing” for Cross-Context Behavioral Advertising or Targeted Advertising – You may request to opt-out of our sale of your personal information and sharing of their personal information for cross context behavioral advertising or targeted advertising. We share your personal information with third parties (such as marketing and advertising networks and social platforms) for behavioral advertising or disclose your personal information to other third-party partners in accordance with your privacy settings and/or consent. These types of disclosures of your personal information may be deemed a “sale” or “sharing” of your personal information under applicable privacy laws.
• Right To Non-Discrimination – You have the right not to be subject to discriminatory treatment for exercising your rights under certain laws.

Applicable Rights or Options

The following applies when exercising applicable rights or options set forth in this Privacy Policy:

• No Fee Usually Required – You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee or decline to comply with your request if your request is clearly unfounded, repetitive, or excessive.
• What We May Need From You – When exercising your rights or otherwise assisting you, we may need to request specific information from you to help us confirm your identity. This is a security measure to ensure we do not disclose personal information to any person who is not entitled to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
• Time To Respond – We will respond to all legitimate requests within any statutorily required timeframes. We may need to request additional time to respond, for instance if your request is particularly complex or you have made a number of requests. In this case, we will notify you of the delay, and may continue to update you regarding the progress of our response.

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When you visit or interact with our Websites, we (or our third-party providers) may use "cookies" or other similar technologies to personalize and enhance your experience. A “cookie” is a small piece of information sent to a visitor’s computer or other Internet-connected devices to uniquely identify the visitor’s browser or to store information or settings in the browser. Cookies are used to make our Websites work, or work more efficiently, as well as to provide data to the Website owners. Our Websites use required cookies, functional cookies, and analytics and performance cookies.

Except for technical cookies, in some cases the storing of cookies on the device of a visitor requires consent. By continuing browsing the Website after having seen the cookies banner displayed on the home page of the Website, the visitor consents to the storing of cookies on his/her device. 

Required cookies enable you to move from page to page and to use features on our Websites while your browser remains open. For example, required cookies allow you to add products to your shopping cart and carry the contents of your cart to checkout.

Functional cookies last from visit to visit. For example, functional cookies may be used to recognize you as a previous user to provide a more personalized experience. They are stored in your computer, device, or browser until you choose to delete them.

Analytics and performance cookies allow for the collection of data concerning the Websites, including the number of visitors, where the visitors have come from, and the length of time visitors spend on the Websites, which allows a business or third-party providers to analyze how Websites are used and how Websites are performing. We use the following third-party providers for analytics and performance tracking, and you can learn more about their privacy policies and how to opt-out of their cookies by clicking on the appropriate link below:

Google Analytics:

To opt out: https://tools.google.com/dlpage/gaoptout

To learn more: https://policies.google.com/technologies/partner-sites

Our Websites also use “social buttons” to enable users to share or bookmark web pages to third-party social media sites. You can learn more about the privacy policies of these third-party sites and how to opt-out of their cookies by clicking on the appropriate link below:

Facebook.com: https://www.facebook.com/policies/cookies/

Instagram:  https://privacycenter.instagram.com/policy

The majority of web browsers accept cookies and similar files, but you can usually change your browser settings to prevent this. If for any reason you decide that you do not like our use of certain cookies, you can simply change your settings. However, if you do so, some functionality of our Websites may be lost. The setting of each browser is different. It is described in the browser's help menu.

» Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

• ✓ Click the access Menu button and then choose "Options"
• ✓ Choose "Privacy & Security"
• ✓ Set the History Section on "Use custom settings for History"
• ✓ Uncheck the box "Accept cookies from websites".
• ✓ All changes you have made will be automatically saved.

» Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

• ✓ Select the Tool button, then Internet Options.
• ✓ Select Privacy Tab, and then under Settings, move the cursor to the top to block all cookies or to the bottom to allow cookies, then click on OK.

» Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

• ✓ Select the Chrome menu icon.
• ✓ Click on "Settings".
• ✓ At the bottom, click on "Advanced".
• ✓ Under "Privacy and security," click on "Content settings".
• ✓ Click on "Cookies".
• ✓ Turn "Allow sites to save and read cookie data" on or off.

» Safari: https://www.apple.com/legal/privacy/en-ww/cookies/

✓ Click on "Settings" > "Safari" > "Privacy" > "Cookies and website data"

✓ Then select "always block cookies".

If you have any specific questions about the use of cookies on our Websites, please feel free to contact us at any time as described below, with a subject line “Cookie Request.”

Do Not Track

Please note that we do not recognize or respond to any signal which your browser might transmit through the “Do Not Track” feature your browser might have. If you wish to disable cookies on our Platform, you should not rely on any “Do Not Track” feature your browser might have.

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If you have any questions or comments about this notice, the ways in which The Twisted U. collects and uses your information described in this Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under a state privacy law, please do not hesitate to contact us at:

Website: thetwistedu.com

Email: thetwistedu@gmail.com

If you need to access this Policy in an alternative format due to having a disability, please email us at thetwistedu@gmail.com.

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It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account or via other means on our Websites. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes

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Section 11. State Specific Information

California Residents

This Privacy Policy for California Residents supplements the information contained in The Twisted U’s Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018, as amended (“CCPA”) and any terms defined in the CCPA or our Privacy Policy have the same meaning when used in this Policy. 

Shine the Light

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by certain members of the Company to third parties for the third parties’ direct marketing purposes. Requests may be made one time per calendar year. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we disclosed customer information for the immediately prior calendar year (e.g., requests made in 2023 will receive information regarding 2022 sharing activities). To make such a request, please send an email to hello@krazyproducts.com.

Information We Collect

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("personal information"). Personal information does not include:

• Publicly available information from government records.
• Deidentified or aggregated consumer information.

In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months: 

Categories below

A. Identifiers. Collected: Yes, Retention Period 5 years

A real name, alias, postal address, unique personal identifier,   online identifier, Internet Protocol address, email address, account name, or   other similar identifiers.

B. Personal information categories listed in the California   Customer Records statute (Cal. Civ. Code § 1798.80(e)). Collected: No (Through GoDaddy Commerce. View their privacy policy for more information about their policies.)

A name, signature, Social Security number, physical   characteristics or description, address, telephone number, passport number,   driver's license or state identification card number, insurance policy   number, education, employment, employment history, bank account number,   credit card number, debit card number, or any other financial information,   medical information, or health insurance information. Some personal   information included in this category may overlap with other categories.

C. Protected classification characteristics under California or federal law. Collected: No

Age (40 years or older), race, color, ancestry, national origin,   citizenship, religion or creed, marital status, medical condition, physical   or mental disability, sex (including gender, gender identity, gender   expression, pregnancy or childbirth and related medical conditions), sexual   orientation, veteran or military status, genetic information (including   familial genetic information).

D. Commercial information. Collected: Yes. Retention Period: 5 years

Records of personal property, products or services purchased,   obtained, or considered, or other purchasing or consuming histories or tendencies.

E. Biometric information. Collected: No

Genetic, physiological, behavioral, and biological   characteristics, or activity patterns used to extract a template or other   identifier or identifying information, such as, fingerprints, face prints,   and voiceprints, iris or retina scans, keystroke, gait, or other physical   patterns, and sleep, health, or exercise data.

F. Internet or other similar network activity. Collected: Yes. Retention Period: 5 years

Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.

G. Geolocation data. Collected: Yes. Retention Period: 5 years

Physical location or movements. 

H. Sensory data. Collected: Yes. Retention Period: 5 years

Audio, electronic, visual, thermal, olfactory, or similar   information.

I. Professional or employment-related information. Collected: No

Current or past job history or performance evaluations.

J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Collected: No

Education records directly related to a student maintained by an   educational institution or party acting on its behalf, such as grades,   transcripts, class lists, student schedules, student identification codes,   student financial information, or student disciplinary records. 

K. Inferences drawn from other personal information. Collected: Yes. Retention Period: 5 years

Profile reflecting a person's preferences, characteristics,   psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

We do not use or disclose sensitive personal information for purposes other than as set forth by applicable laws. 

We obtain the categories of personal information listed above from the following categories of sources:

• Directly from you. For example, from forms you complete or products and services you purchase.
• Indirectly from you. For example, from observing your actions on our Website.

Use of Personal Information

We may collect, share or disclose the personal information we collect for one or more of the following business or commercial purposes: 

• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns. 
• To provide, support, personalize, and develop our Website, products, and services.
• To create, maintain, customize, and secure your account with us.
• To process your requests, purchases, transactions, and payments and prevent transactional fraud.
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
• For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• As described to you when collecting your personal information or as otherwise set forth in the CCPA.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website or consumers is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may share your personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Company has disclosed personal information for business purposes to the categories of third parties indicated below.

We do not sell personal information. In the preceding twelve (12) months, Company has not sold personal information. 

Categories: 

A: Identifiers. 

• Disclosure: A real name, alias, postal address, unique personal identifier,   online identifier, Internet Protocol address, email address, account name, or   other similar identifiers.
• Share: Agency, media, vendor partners (shipping, sub vendors), internet   metric companies
• Sale: None

B: California Customer Records personal information categories.

• Disclosure: Through GoDaddy Commerce
• Share: None
• Sale: None

C: Protected classification characteristics under California or federal law.

• Disclosure: None
• Share: None
• Sale: None

D: Commercial information

• Disclosure: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
• Share: Agency, media, vendor partners (shipping, sub vendors), internet metric companies
• Sale: None

E: Biometric information.

• Disclosure: None
• Share: None
• Sale: None

F: Internet or other similar network activity.

• Disclosure: Browsing history, search history, information on a consumer's   interaction with a website, application, or advertisement.
• Share: Agency, media, vendor partners (shipping, sub vendors), internet metric companies
• Sale: None

G: Geolocation data.

• Disclosure: Physical location or movements.
• Share: Agency, media, vendor partners (shipping, sub vendors), internet metric companies
• Sale: None

H: Sensory data.

• Disclosure: Audio, electronic, visual, thermal, olfactory, or similar information.
• Share: Agency, media, vendor partners (shipping, sub vendors), internet metric companies
• Sale: None

I: Professional or employment-related information.

• Disclosure: None
• Share: None
• Sale: None

J: Non-public education information.

• Disclosure: None
• Share: None
• Sale: None

K: Inferences drawn from other personal information.

• Disclosure: Profile reflecting a person's preferences, characteristics,   psychological trends, predispositions, behavior, attitudes, intelligence,   abilities, and aptitudes.
• Share: Agency, media, vendor partners (shipping, sub vendors), internet metric companies
• Sale: None

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting or sharing that personal information.
• The categories of third parties with whom we disclose that personal information.
• If we sold (if applicable) or disclosed your personal information for a business purpose, two separate lists disclosing: sales, identifying the personal information categories that each category of recipient purchased; and disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained. 
• The specific pieces of personal information we collected about you (also called a data portability request).

Right to Delete 

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to: 

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or de-identify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action. 

Right to Correct Inaccurate Personal Information

You have the right to request that we correct any inaccurate personal information that we maintain about you (the "right to correct inaccurate personal information").

Exercising Your CCPA Rights

To exercise your CCPA rights described above, please submit a request by either: 

Emailing us at thetwistedu@gmail.com

Visiting:  thetwistedu.com

Only you, or someone legally authorized to act on your behalf, may make a request to know, correct or delete related to your personal information. 

You may also make a request to know, correct or delete on behalf of your child by contacting us in the manner set forth above. 

You may only submit a request to know twice within a 12-month period. Your request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. 

You do not need to create an account with us to submit a request to know or delete. 

We will only use personal information provided in the request to verify the requestor's identity or authority to make it. 

Response Timing and Format

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us at thetwistedu@gmail.com.

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. 

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. 

Personal Information Sales Opt-Out and Opt-In Rights

If you are age 16 or older, you have the right to direct us to not sell or share your personal information at any time (the "right to opt-out"). We do not sell or share the personal information of consumers we actually know are less than 16 years old. Consumers who opt-in to personal information sales or sharing may opt-out of future sales or sharing at any time. 

To exercise the right to opt-out, you (or your authorized representative) may submit a request by emailing us at thetwistedu@gmail.com.

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by:

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request. 

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not, for example:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. 

Additional State Residents

Other state consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
• Data portability.
• Opt-out of personal data processing for:
  • targeted advertising (excluding Iowa);
  • sales; or
  • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
• Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights and/or appeal a decision regarding a consumer rights request please follow the process as outlined above. 

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